ArtSense is the cutting-edge, proprietary technology that makes Canvia look so realistic!

ArtSense allows your Canvia device to make real-time dynamic adjustments to its display based on current visual conditions and so maintrain a realistic painting or print appearance. This works not only in 'favorable' conditions (e.g. midday, consistent overhead lighting) but also in more extreme scenarios (e.g. dawn and dusk, inconsistent light sources and positions, etc.).

You can upload any digital photo or image to Canvia via the Canvia mobile app or your web account (https://my.canvia.art/) or desktop app. You can upload video(mp4) via web and desktop app. You can display your NFTs directly fron crtypto wallets. For firmware upgrades, due to new release, check with the support team.

Digital photo frames are designed solely for displaying digital photographs, whereas Canvia’s focus is on enhancing the experience of all types of physical art (including photographic prints) by preserving details such as texture, color, contrast and even brushstrokes.

As such, displaying paintings on a digital photo frame will not achieve the amazing realism of Canvia - and potentially even adversely affect the appearance and remove details through oversaturation, excessive backlighting, etc.

Not all artworks are in Canvia's 16:9 (or 9:16) aspect ratio and so might appear with vertical or horizontal black bars.

There are two methods for managing artworks with a different aspect ratio:

Mobile app:

1. From the app's main menu, go to Settings > Display mode > and select "Normal"

With this mode enabled, select an artwork from a playlist. You'll see a magnifying glass icon on the bottom right - click it once to enable zoom and repositioning. You can now resize and reposition the artwork to remove any black bars. Once happy with the new zoom and position, click on the icon again to lock the artwork in place.

When you come back to this artwork, it will look the same as you left it. In this way, you can control exactly how you want your favorite artworks to display.

2. From the app's main menu, go to Settings > Display mode > and select "Pan and scan".

With this mode enabled, artworks are automatically scaled up to 'fit' Canvia's display, i.e. remove any black bars. Note that in this mode the zoom/reposition feature will not work

Your Canvia web account:

Log into your account on my.canvia.art.

In the player bar, select Settings > Display mode > "Pan and scan". This works as per the mobile app and will automatically scale up all artworks to 'fit' Canvia's display.

Protecting the security and privacy of our users and contributing artists is a foremost priority for the Canvia team.

The Canvia device, app, cloud and web accounts are all part of a secure and closed system. This is both to protect user data and the IP of the artists in our library (e.g. at no point will users be able to download a digital copy of an artwork to potentially print out or otherwise misuse). Canvia also uses high security methods such as token-based authentication and communication between the device, app, web accounts, etc.

Images uploaded by users via the app are only stored locally on the device and so cannot be accessed by anyone else; Canvia's 16GB storage allows for up to 10,000 images.

Canvia does use sensor technology to read information about the surrounding environment, but no images, video, audio or otherwise human-readable or identifiable data will be used or stored. User preference data for artworks (e.g. based on their selections or inferred from ambient data) will only be used within the secure and closed Canvia system.

Canvia is powered with a wired connection to a power outlet.

The wire is 10 ft long and includes a power adapter that operates with an input of 100-240V; the average power consumption for the frame is 25W.

We have designed Canvia's wire to be discreet and blend in with white and pale walls.

If you would like to further conceal the wire, there are a number of options:

1) Hang Canvia directly in front of an inset power outlet. If you are looking for smaller size power adapter, you can consider some options such as: https://www.amazon.com/gp/product/B073CQCGM2/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1

2) Use a flat or ghost wire, which can be painted over to match your wall color

One example ghost wire solution is from Sewell Direct: https://sewelldirect.com/products/ghost-wire-2-0-super-flat-adhesive-wire-16-awg-2-conductor-white

3) Use any standard cord cover or protector, as you would for hiding speaker or computer wires. These wires can be purchased from stores such as Lowes or Home Depot - see an example below:

There is no need to turn Canvia off as it will automatically reduce the brightness of its display as conditions darken.

If you would however like to turn your Canvia off, you can do so via the Canvia app by selecting Settings from the main menu > Sleep/Awake, or via your web account via the Settings pop access from the player bar at the bottom of the page.

You can also schedule your Canvia to turn off ('sleep') and on ('wake up') via your web account (https://my.canvia.art/). On the player bar at the bottom of the page, select the moon icon. Here you can add sleep and wake up events for specific days or on a regular basis.

Note: it is necessary to set the right timezone for scheduling to work. You can set your time zone via the Settings icon in the player bar on your web account.

To set your time zone, go to your web account (https://my.canvia.art/) and select the Settings icon from the Canvia player at the bottom of the page.

On the Settings page, select your time zone from the drop down and then click 'Save'.

Note: you will need to set the correct time zone in order for scheduling to work as expected.

User can schedule sleep and awake mode from the Canvia web interface(https://my.canvia.art/). Click on half-moon icon at the bottom of the Canvia member website(https://my.canvia.art/) and one can schedule sleep and awake schedule for the specific days or on periodic basis.

Remember it is necessary to set the right timezone for scheduling to work in the correct manner.

Users need to click settings icon on Canvia member web interface(https://my.canvia.art/) and you will see the option to select the right timezone.

You can hang both in horizontal and vertical mode using

(i) Two hanging slots on the back side of the Canvia frame and metal hinge(supplied with the Canvia package)

or

(ii) You can use standard Vesa mount for rotation to both modes.

Under settings, you can change to vertical or horizontal mode depending on the artworks orientation.

Note: Best practice is to chose all artworks of one orientation (in the queue) at one place so you dont have to change the Canvia orientaion very often.

As shown in the picture below, after you click on the specific personal playlist on the Canvia member website(https://my.canvia.art/) , you will see 3 dots by the side of the playlist name. Once you click on the 3 dots- you will see the option to delete that playlist, or edit the name of the playlist.

Yes, You can take Canvia out for demo or art exhibition etc. Before taking Canvia out, change Canvia wifi settings to "Access point" mode. Once you reach to new destination, you need to connect to new local wifi network using device setup.

You can change Canvia to "Access point" mode through either

(i) Mobile phone[ click "set AP" under settings] or

(ii) Check the reset mechanism on Canvia device[click three times (within five seconds) the small square black press button hidden under a hole in the small cutout on the back of the Canvia device].

Please check if your mobile app and Canvia(same wifi that you added at the time of registration or last usage) are in the same wifi network. Following information is very useful w.r.t to WiFi connection

1. Under any situation, you can connect using manual mode(feed IP address manually) from mobile app

2. You can use desktop app for any thing that you can do using mobile app, so check WiFi connection one time from desktop app and you can also see IP address in the desktop app

3. You can bring device to AP mode in any new location using back button of reset and connect to new WiFi crdentials(SSID and password)

Get in touch with the support team if you have more questions.

Goto Canvia member web interface(https://my.canvia.art/) and click on half-moon icon at the bottom. You will see "InspireMe" Schedule option, selecting this option at the scheudled time will enable a randomly selected surprise artwork.

Remember it is necessary to set the right timezone for scheduling to work in the correct manner.

Users need to click settings icon on Canvia member web interface(https://my.canvia.art/) and you will see the option to select the right timezone.

Goto->https://my.canvia.art/

On "Browse" page, scroll down and click on "All Artworks"

As shown in the screenshot below, you can select premium content filter on this page to see all premium content.

Canvia differs from Meural in many ways:

1) Realism: Canvia is set apart by its unique ArtSense technology, which uses proprietary technology to adapt the display of images based on real-time visual conditions. This ensures a realistic painting or print appearance whatever the environment!

2) Interactivity: as well as caption overlays, you can zoom and reposition any image to reveal exquisite details. We also don't remove any part of our library artworks in order to fit to Canvia's aspect ratio - by zooming/repositioning, you can reveal all areas of a work and choose exactly what to display.

3) Our library contains exclusive content from internationally renowned and emerging contemporary artists, which can't be found on Meural or any other digital art frame.

Goto Canvia member web interface(https://my.canvia.art/) and click on the queue icon as shown in the image below. At the top on the queue list, you will see the option to delete the entire queue.

Yes, you can delete any image from the queue as shown in the image below on Canvia member website(https://my.canvia.art/)

Goto Canvia member web interface(https://my.canvia.art/) and click on "My collection" tab. At the bottom of "My collection" tab, you will find "New upload" option as shown below. Once you click on "New upload" you will see the option to upload the image and add description of the image.

There are two ways you can display personal uploads on Canvia.

1. Through Queue: You can directly "play" or "add to queue" this uploaded image as shown in the image below.

2. Add to playlist: You can add this image to the playlist and then either play the entire playlist through queue or mobile app(Add to collections).

Yes, you can add description to the personal uploads.

Goto-> https://my.canvia.art/

Goto->"My Collection" page and scroll down to "NEW UPLOAD". When you click on "NEW UPLOAD", you will see option to upload the image, add the genre, and write the appropriate description of the uploaded image. Please see the screenshot below.

Yes, you can use other power adpaters. Just make sure you meet the power adapter spec requirements- 110-220V[2A/3A]

you are looking for smaller size power adapter, you can consider some options such as

https://www.amazon.com/gp/product/B073CQCGM2/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1

No, we dont offer swivel. However, Canvia supports vesa mount-you can user any standard Vesa mount(75mm or 100mm). There is a 12mm cutout in the back to reduce the wall gap for any vesa mount.

Yes, please change Canvia wifi settings to "Access point" mode before changing wifi network or adding wifi extender to your home/office network. You can change Canvia to "Access point" mode through either

(i) Mobile phone[ click "set AP" under settings] or

(ii) Check the reset mechanism on Canvia device[click three times (within five seconds) the small square black press button hidden under a hole in the small cutout at the back of the Canvia device].

You can use any soft clothes with mild cleaning agent or alcohal content to clean Canvia device or remove dust. Any cleaning agent that you can use for cleaning Laptop or TV should work fine.

Yes, you can upload multiple images in a single effort on the Canvia device using website(my.canvia.art) or desktop app. You can download current desktop app version and tutorial on the setup website(https://www.setup.canvia.art/desktop-setup-app). Please connect with support@canvia.art so that they can give you access to the latest Canvia desktop app.

401 error occurs in mobile app when token is expired. To refresh token, log out and log back in the mobile app ( while being connected to home/office WiFi) and this 401 error should go away. In recent mobile app releases, this error may be fixed. Get in touch with support@canvia.art if you continue to face this issue.

Yes, you can connect your crypto wallet from the web(my.canvia.art) and display your NFTs directly after on-chain verfication.

No, we dont offer swivel. However, Canvia supports vesa mount-you can user any standard Vesa mount(75mm or 100mm). There is a 12mm cutout in the back to reduce the wall gap for any vesa mount.

Hanging bracket is provided in the original package. If you dont necessarily need rotation mechanism, hanging bracket is sufficient. If you need full rotation support, please find some vesa mounts that should work:

Lowest gap from wall:

https://www.ergomart.com/monitor-mounts/monitor-wall-mounts/monolok-low-profile-wall-mount

Other low cost options:

https://www.amazon.com/VideoSecu-Monitor-Extension-Articulating-100x100/dp/B003O1UYHG/ref=psdc_760796_t3_B001SDBVCE

https://www.amazon.com/WALI-Articulating-Monitor-Extension-100x100/dp/B01BCUM766/ref=sr_1_2?dchild=1&qid=1588523433&refinements=p_n_feature_keywords_browse-bin%3A2884316011&s=audio-video-accessories&sr=1-2

Weight of Canvia device is just 11.7Lb. so, it should be fine on the dry wall. To make sure and add more strength, you can use anchors.

Weight is just 11.7Lb. so, it should be fine on the dry wall. To make sure and add more strength, you can use anchors. It is always better to find stud and hang, please find this video for more information:

https://www.youtube.com/watch?v=GjStZIllAKU&t=189s

Currently, you can change your device name

1. Web(my.canvia.art): Goto->Settings-> General Settings, you will see the device name edit option. We will allow this from mobile phone as well in future.

2. Desktop app:

Once, you install desktop app and change the settings to connect to home wifi,

You can double click the device name (it does not look like, it can be clicked but still you can do it) on the desktop app on the dashboard(or my click on "My Devices" )and it will allow you to edit the name. Once you change the name, you can click on the outside area and the device name will be changed.

Yes, you can display images from google photos via website(my.canvia.art). Check with the support team for the latest firmware.

Yes, you can view art or preview before playing or adding to the queue. Check with the support team for the latest firmware.

Any image uploaded from mobile phone to Canvia device is stored inside the Canvia device. It can be seen on the queue. Personal imges uploaded on Canvia do not go to cloud so you will see only image name in the queue list. You can delete this image from the queue, if you no longer want it to display.

Yes, you can upload images in your account on my.canvia.art and also remotely change artworks using play/next/previous commands.

Device registration is not same as creating account on the mobile phone or website. When device is registered, your name and email are securely associated with your device. You can enjoy all features only after registration. You will know you are registered, if you go to my.canvia.art and see your device connected or able to play images in real time.

No, even if someone steals your device it is not possible to use Canvia device as device is associated with your name and email. New user needs to ask us to delete existing registration only then it can be assigned to a new user.

If you are planning to give Canvia to a new person( Any friend and family) then let us know. We will verify your registration/identity and then delete it, so a new user can register and use Canvia device.

1. If you are not getting Canvia queue play menu, check top right hand side-> Left side of your name, there should be one small icon called "Playing now". If you click on this icon, you should see Canvia queue play menu.

2. If step 1 does not hold true, then try hard reset of the webpage such as Ctrl + R on Chrome.

3. You can also try logout and log back from my.canvia.art

If all the above does not work, send email to support@canvia.art

1. Try hard reset of the webpage such as Ctrl + R on Chrome.

2. You can also try logout and log back from my.canvia.art

3. Try powercycling Canvia device

If all the above does not work, send email to support@canvia.art

Yes, you can change your name or owner name via website(my.canvia.art). Goto->Account settings after clicking on top right hand side(Hi your name) and you will see the option to change your name(or owner name).

Yes, you can view video on the Canvia device. Only mp4 is supported at the moment. Please check with the support team for the firmware upgrade.

Canvia supports video file size upto 75MB or at best 100MB.

Gif is currently not supported.

Currently, you cannot play Gif. However talk to the support team for the timeline and firmware upgrade. You can always convert gif to mp4 format and get it on the Canvia device.

To reset your device:

If you need to reset your device and return to AP mode at any point during setup, press the square black button (on white base, recessed within hole) 4-5 times with approx 1 sec interval. You will need the front tip of a pen to press this button.

​

Note this reset button is next to the visible round black button that is not recessed. If you are able to press with your fingers, then its wrong button.